FAQ
What ingredients are used in your body butters and soaps?
At Dream Charon Soap & Candle Co., we prioritize high-quality ingredients in our products. Our body butters and soaps contain nourishing components such as cocoa butter, shea butter, fragrance oils and essential oils. Our candles are crafted from a blend of coconut and soy wax, which are known for their clean-burning properties and ability to hold fragrance effectively.
What are coconut soy candles?
Coconut soy candles are made from a blend of coconut wax and soy wax, which are both renewable resources. This combination results in a candle that burns cleaner and longer than traditional paraffin candles. Coconut soy candles also provide a superior scent throw, enhancing the aromatic experience in your space.
How long do DC Soap & Candle Co candles last?
With proper care and usage our 9 oz candles burn up to 50 hours and our 12 oz candles burn between 65-75 hours. Be sure to read the Candle Care page as well as your Candle Care Card that comes with every order.
What type of fragrance is used in your products?
Our fragrance oils are phylatate free, paraben free, sulfate free, non toxic, and cruelty free. I care for my customers just as I do my own family and for that reason no harmful chemicals are used in any of my products.
What is tunneling and how do I avoid it?
Candle tunneling is when a small amount of wax melts around the wick of a candle and the entire top layer is not completely burned. If this continues to happen your candle will eventually have difficulty staying lit and can potentially waste wax.
To avoid tunneling always burn your candle to a full melt pool or when it has completely burned across the top, especially at the first burn which is about 2-3 hours. Tunneling can also occur if the wick is cut too short, as they will become buried by the wax as they burn lower into the jar.
Can I fix a candle that has tunneled?
Absolutely, to remedy a tunneling candle, try this....
Completely wrap the candle with aluminum foil. You are doing this to create a heat cocoon. Allow the candle to burn for a while so that the heat melts all the solid wax around the jar.
What are your shipping and processing times?
We typically require 5-7 days for processing your order. Once your order is processed, shipping times may vary based on your location and the shipping method selected at checkout. We strive to ensure that your products arrive in a timely manner.
What should I do if my order arrives damaged or incorrect?
We encourage you to inspect your order upon receipt. If you find that your item is defective, damaged, or incorrect, please contact us immediately. We will evaluate the issue and work to resolve it promptly.
How can I contact customer service for further inquiries?
You can reach our customer service team by emailing us at dreamcharonsoapandcandleco@gmail.com. We are here to assist you with any questions or concerns you may have regarding our products or policies.
Do you ship internationally?
Currently we do not ship internationally. We are hoping to scale and eventually open our store to customers from other countries.